Yet another fantastic UXPA event! This event took place at the Goldman Sachs building on Fleet Street, it was a full house to listen to speakers Matt Watkinson and Nathalie Nahai.
Website: www.mattwatkinson.co.uk – Twitter: @mattwatkinson
Matts book: ‘The 10 principles behind great customer experience’
S.E.X – the 3 factors that make or break a UX = the holy trinity
S.E.X = Stress / Effort / Expectations
Customer Service = Service Value <–> Expectations
A great example of good design is the Nintendo Wii, “It works how we think it should”.
When speaking to clients, don’t use big worlds they won’t understand. Matt used the… read more +